Many thanks to all of you who offered suggestions for my problems
with cross-poling. I've been offline since June 26 and now, with the
new modem we installed yesterday, I am once more flying through
cyberspace.
I'm not sure what tech service is like in the States, but here in
Canuck-land I am less than happy with what Galaxy Broadband (Hughes'
rep) and its installers did (or didn't do for us).
Is it normal for a Galaxy tech to insist he couldn't help me until I
cross-poled ... even when I kept insisting that the reason I was
calling him was exactly because I couldn't cross-pol? Duh.
Is it normal for installers to never return your calls? Is it normal
for the one kind-hearted installer (who brought in a new kit for us
to try out by swapping pieces) to have trouble assembling the unit?
And to discover that we couldn't test the system at his business
because of the power lines? ("Gosh, I never thought of that," he
said.)
All rhetorical questions. He did let us bring the whole thing home to
try out here without even getting a credit card number, so that's
certainly in his favour <g>.
Wish we had been down south where finding knowledgeable
users/installers for mobile systems is so much easier.
Anywhoooo ... I'm happy again. And blue is now my favourite colour ;)
Sally
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