I had some of the same problems with Galaxy... they want me to recommend
them to others.. NOT NOW They did the same fail to return calls to me and a
snotty read the manual... well the answer I needed was not in there..
Seann
On Wed, Jul 22, 2009 at 2:33 PM, Sally <ustoo@hughes.
> Many thanks to all of you who offered suggestions for my problems
> with cross-poling. I've been offline since June 26 and now, with the
> new modem we installed yesterday, I am once more flying through
> cyberspace.
>
> I'm not sure what tech service is like in the States, but here in
> Canuck-land I am less than happy with what Galaxy Broadband (Hughes'
> rep) and its installers did (or didn't do for us).
>
> Is it normal for a Galaxy tech to insist he couldn't help me until I
> cross-poled ... even when I kept insisting that the reason I was
> calling him was exactly because I couldn't cross-pol? Duh.
>
> Is it normal for installers to never return your calls? Is it normal
> for the one kind-hearted installer (who brought in a new kit for us
> to try out by swapping pieces) to have trouble assembling the unit?
> And to discover that we couldn't test the system at his business
> because of the power lines? ("Gosh, I never thought of that," he
> said.)
>
> All rhetorical questions. He did let us bring the whole thing home to
> try out here without even getting a credit card number, so that's
> certainly in his favour <g>.
>
> Wish we had been down south where finding knowledgeable
> users/installers for mobile systems is so much easier.
>
> Anywhoooo ... I'm happy again. And blue is now my favourite colour ;)
>
> Sally
>
>
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>
>
>
> ------------
>
> Yahoo! Groups Links
>
>
>
>
--
I love my computer because my friends live in it!!
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